SHIPPING TERMS

Welcome to the relaxpromassager.org shopping platform! To ensure you receive your purchased items smoothly, please carefully read the following shipping terms.

1. Shipping Coverage
   We primarily serve customers within the United States, and also support some international shipping (please confirm if your country is supported before placing an order).
   All shipments comply with relevant international and US import and export standards to ensure legal and safe delivery of products.
2. Domestic Shipping Time
   Order processing time: Usually completed within 1–3 business days.
   Standard shipping: Approximately 3–7 business days.
   Expedited shipping: Approximately 1–3 business days, with additional costs as shown on the checkout page.
   We will provide a tracking number after shipment, allowing you to track the logistics status in real time.
3. International Shipping Time
   International shipping times vary depending on the country/region, generally 7–21 business days.
   Delays may occur due to local customs, epidemics, weather, or logistics conditions.
   International orders may involve customs duties or import taxes, which are the responsibility of the recipient. Please understand your country’s customs regulations before placing an order.
4. Logistics and Shipping Partners
   We cooperate with the following reliable logistics and express companies to ensure efficient and safe delivery:
   FedEx (US and international express)
   UPS (US and international express)
   USPS (US domestic standard shipping)
   DHL (international express service)
   Customers can select available shipping methods on the checkout page and receive real-time tracking information.
5. Packaging and Security
   All products are packaged in sturdy packaging to ensure protection against collisions, leaks, and damage during transportation.
   We provide extra packaging protection for fragile items or car trash can liners.
6. Shipping Restrictions
   Special promotional products, oversized or overweight items may require additional processing time.
   Some remote areas or overseas islands may not support standard logistics and may require additional shipping costs and time.
7. Issues and Compensation
   If the product is damaged during transportation, please contact customer service within 48 hours of receipt, providing photos and order information.
   We will provide exchange or refund services depending on the situation.